Follow these steps carefully to upgrade your Allwinner-based device (such as the Helegaly Action Pi) using PhoenixSuit.

Prerequisites

• A Windows computer (PhoenixSuit is compatible only with Windows).
• OTG cable compatible with your Helegaly Action Pi.
• PhoenixSuit Software:
  • Download PhoenixSuit from a trusted source.
  • Ensure it is installed and properly configured.
  • Verify compatibility with your device’s Allwinner chipset.
• Firmware file:
  • Download 06282025 Firmware | Mirror 1 | Mirror 2
  • Should be in .img format and match your model/chipset.
• USB drivers for the device (usually included with PhoenixSuit).
• At least 20% battery or connect the device to a power source.

Visual Guide

Watch the video walkthrough below:

Step-by-Step Instructions

Step 1: Configure PhoenixSuit

• Open PhoenixSuit on your computer.
• Load the appropriate firmware (.img file).
• Set the mode to "Firmware Upgrade" or "Flash" as required.
• Verify PhoenixSuit detects your device and the firmware is valid.

Step 2: Power Off the Device

• Completely power off the Helegaly Action Pi.
• If unresponsive, press and hold the power button for 10–20 seconds.

Step 3: Hold the Volume Down Button

• Locate the volume down button.
• Press and hold it. Do not release until instructed.

Step 4: Connect the Device to the Computer

• While holding the volume down button, connect the device via OTG cable to the computer.
• Wait for detection by Windows or PhoenixSuit.

Step 5: Press the Power Key 10 Times

• While still holding volume down, press the power key exactly 10 times.
• Complete the presses within a few seconds.

Step 6: Release All Buttons

• Once the flashing process begins in PhoenixSuit, release all buttons.
• Do not interrupt the process.

Step 7: Verify the Upgrade

• Look for:
  • Progress bar in PhoenixSuit.
  • Firmware flashing messages or status.
  • Device screen activity (if applicable).
• If nothing happens within 15 seconds, try again.

Step 8: Repeat if Needed

• If unsuccessful, repeat steps 1–6.
• Troubleshooting tips:
  • Use a different OTG cable or port.
  • Reinstall PhoenixSuit or USB drivers.
  • Check buttons are responsive.
  • Confirm firmware matches your model and chipset.

Additional Notes

• Do not disconnect or power off the device or PC during the upgrade.
• Use firmware from trusted sources to avoid bricking the device.
• If issues persist, consult:
  • User manual
  • PhoenixSuit documentation

By carefully following these steps, you should be able to upgrade your Helegaly Action Pi successfully using PhoenixSuit.